How can we help you?
Where is my order?
Once your order is placed, we will ship out your order within 2 working days. You'll be notified via email containing your order details and delivery tracking number so that you can check your order status. You'll usually receive your delivery within 2 - 5 working days.
To see your order status, log in to your account and go to Account Dashboard/My orders.
If you have any questions or issues, get in touch and our Ploom Care Team will be happy to help.
If you need more help, you can also have a look at our delivery FAQ: Which delivery service do you use?
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